Privacy policy

This Privacy Policy describes how www.mindandmoonstone.co.uk (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at nikki@mindandmoonstone.co.uk

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information relating to an identifiable individual.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to improve and optimise our website.

Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with Shopify and trusted third-party services used to operate our website.

Personal Information collected:
Web browser version, IP address, time zone, cookie information, viewed products or pages, search terms, and information about how you interact with the Site.

Order Information

Purpose of collection:
To provide products or services to you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential fraud or risk, and provide marketing communications where you have opted in.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify, payment processors, and shipping providers where necessary to fulfil your order.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information

Purpose of collection:
To provide customer support and respond to enquiries.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared only where necessary to provide customer support services.

Personal Information collected:
Name, email address, social media usernames, and any information voluntarily provided when contacting us.

Minors

The Site is not intended for children under the age of 16 and we do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you.

For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy

• We may share your Personal Information where required to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

Advertising & Marketing

We may use your Personal Information to provide you with targeted advertisements or marketing communications that may be relevant to your interests.

For example:

• We may use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

• We may use advertising and remarketing services, including Shopify Audiences and social media advertising platforms, to show relevant advertisements to visitors and customers.

You can opt out of targeted advertising through the following services:

Facebook:
https://www.facebook.com/settings/?tab=ads

Google:
https://www.google.com/settings/ads

Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Using Personal Information

We use your Personal Information to:

• Process and fulfil orders
• Provide products and services
• Process payments
• Arrange shipping
• Communicate with you
• Improve our website and customer experience
• Provide marketing communications where consent has been provided
• Prevent fraud and maintain website security

Affiliate & Referral Programmes

Mind and Moonstone may operate affiliate, ambassador, or referral programmes where approved individuals may earn commission for promoting products through referral links or discount codes.

Lawful Basis (UK GDPR & GDPR)

If you are located in the United Kingdom or European Economic Area (EEA), we process your personal information under the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Fraud prevention and website security

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you request deletion of this information, where legally permitted.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on customers.

However, Shopify may use limited automated systems for fraud prevention and payment security purposes.

Your Rights

If you are located in the UK or EEA, you have the right to:

• Access the Personal Information we hold about you
• Request correction of inaccurate information
• Request deletion of your Personal Information
• Withdraw consent for marketing communications
• Request transfer of your data to another service provider where applicable

To exercise any of these rights, please contact us at:
nikki@mindandmoonstone.co.uk

Cookies are small files placed on your device when visiting our Site. We use cookies to improve your browsing experience, remember preferences, understand website traffic and improve user experience, and support marketing activity.

We may use:
• Essential cookies
• Analytics cookies
• Functional cookies
• Advertising and social media cookies

By using our website, you consent to the use of cookies where applicable.

Most browsers automatically accept cookies, but you can choose to disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more information about cookies, visit:
www.allaboutcookies.org

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.

Complaints

If you would like to make a complaint regarding our handling of your Personal Information, please contact us by email at nikki@mindandmoonstone.co.uk

If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

Last updated: 20/05/2026